Collect your order details
Keep your order number, a description of the issue and product photos when relevant. Do not post your address or card details publicly.
If an item is damaged or incorrect
Do not use expired, damaged, tampered-with or incorrect medicines. Contact Rapifarma and include photos of the product, lot and expiry information when available.
Read the applicable policy
Return eligibility depends on the product type and condition. The FAQ and policies pages describe current terms and how to request assistance.
Contact support before sending anything back
Describe the issue through official channels and wait for instructions. A request does not guarantee approval, and not all products can be returned.
Frequently asked questions
Can I return any opened medicine?
No. Rapifarma’s published conditions exclude medicines whose primary packaging has been opened.
How long do I have to request a return?
The FAQ describes a seven-calendar-day window after delivery for eligible products; review the full terms on the website.
